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[Account Security] How do I keep my Shopee account secure? (ENG)
Para sa Taglish version ng article, basahin dito.
To keep your Shopee account secure, protect your personal information and transact safely by following these guidelines:
1. Never share your account password, One-Time Password (OTP), and ShopeePay PIN.
These are confidential information that should not be given to anyone, including family and friends.
⚠️Note • Shopee will never ask for your personal information. • Beware of situations where scammers may pretend to be Shopee employees and ask for your personal information, claiming that you’ve won a prize. Never trust them and contact Shopee Customer Service immediately. |
2. Set a strong password and ShopeePay PIN, and change them regularly.
A unique password and ShopeePay PIN help keep your account secure. Changing them periodically provides an added layer of security.
A strong password:
- Consists of at least 8 characters
- Consists of numbers, symbols (e.g., !@#$%^&*), and both uppercase and lowercase letters
For both password and ShopeePay PIN, ensure that you:
- Do not use your personal name, username, or date of birth.
- Do not use consecutive characters such as “abcd”, “0000”, or keyboard sequences such as “qwerty” and “147852”.
3. Access your Shopee account and transact only through the official Shopee App/Website.
Always double-check links and ensure that they belong to our official Shopee website at https://shopee.ph. Never trust anyone who directs you to make transactions outside the official Shopee platforms.
⚠️Note • Scammers may send you a link that looks similar to the official Shopee website and ask for your personal information or to download a file. • Shopee will never ask you to download anything or log in to a site other than the official Shopee website. |
4. Keep your account information up to date.
Ensure your account information, such as phone number, address, and email address, are up to date. This is important as you will receive important information such as One-Time Password (OTP) for verification via your phone number, and to ensure that you continue to receive information and updates from Shopee.
